Welcome to Sillywhales Store!!!
Working time: Monday – Friday (excluding holidays)
Shipping from warehouse: 2589 Pineridge Rd, Jacksonville, Florida 32207, USA
You can order as many items as you want and you’ll never pay more than the flat rate for shipping.
How much are the shipping costs?
We use flat shipping rate of $4.99 for shipping within US and $12.99 for international shipping.
Attention: Time to received goods = Production Time + Delivery Time
Depending on the product, the production time will vary depending on the complexity of the product. With normal products, the production time is about 1 – 3 days.
Delivery times for most products are estimated as follows:
- In the US: 5 – 7 business days
- Other countries: 10 – 15 business days
About late delivery:
Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
• Mistaken address
• Missing number of apartments, buildings, floors or units
• Extreme weather conditions
• International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: cs@sillywhales.com. We will solve it within 1 – 3 business days.
Track your order
After the order has been shipped, the tracking number will be sent to you by email.
For questions about shipping policy, please email us at: cs@sillywhales.com